Returns & Refund Policy
At PCGetz, we are committed to delivering quality products. If there’s an issue with your order, we will resolve it quickly through a replacement where applicable.
📦 Eligibility for Returns
You may request a return if:
- The item delivered is damaged, defective, or not functioning properly
- You received the wrong item
- The item is significantly different from what was ordered
To qualify:
- Requests must be made within 48 hours of delivery
- The item must be unused, in original condition, and in its original packaging
- All accessories and components must be included
🔁 Replacement Policy (Primary Resolution)
- All approved returns will be handled via replacement of the item
- Replacements are subject to availability of the same product
- If the exact item is unavailable, we will:
- Offer a similar product of equal value, or
- Allow you to select an alternative item of equal value
💰 Refund Policy (Limited Cases)
Refunds are not standard practice and will only be considered if:
- A replacement is not available, and
- No suitable alternative product can be provided
Approved refunds (if applicable) will be processed within 3–5 working days
🚫 Non-Returnable Items
- Software products (e.g., Windows or Office licenses) once delivered.
- Items damaged due to misuse, negligence, or improper handling
- Items without original packaging or missing components
🚚 Return & Replacement Process
- Contact us via WhatsApp or support channels within 48 hours
- Provide:
- Order details
- Clear photos/videos of the issue
- Our team will review and confirm eligibility
- Once approved:
- We arrange return logistics (if applicable)
- Your replacement will be processed and shipped promptly
🚛 Shipping Responsibility
- If the issue is due to our error (wrong or defective item), we will cover all delivery costs
- For other approved cases, delivery arrangements will be communicated accordingly
⚠️ Important Notes
- Items that do not meet return conditions may be declined
- Delivery fees are non-refundable
- We reserve the right to inspect all returned items before approval
📞 Need Help?
Our support team is always ready to assist.
- Send us a message on WhatsApp
- Reach out via our contact page.
💡 Shop with Confidence
At PCGetz, we prioritize:
- Reliable products
- Quick issue resolution
- A smooth and trusted shopping experience
