At PCGetz, we are committed to delivering quality products. If there’s an issue with your order, we will resolve it quickly through a replacement where applicable.

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📦 Eligibility for Returns

You may request a return if:

• The item delivered is damaged, defective, or not functioning properly
• You received the wrong item
• The item is significantly different from what was ordered

To qualify:

• Requests must be made within 48 hours of delivery
• The item must be unused, in original condition, and in its original packaging
• All accessories and components must be included

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🔁 Replacement Policy (Primary Resolution)

• All approved returns will be handled via replacement of the item
• Replacements are subject to availability of the same product
• If the exact item is unavailable, we will:
  • Offer a similar product of equal value, or
  • Allow you to select an alternative item of equal value

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💰 Refund Policy (Limited Cases)

Refunds are not standard practice and will only be considered if:

• A replacement is not available, and
• No suitable alternative product can be provided

Approved refunds (if applicable) will be processed within 3–5 working days

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🚫 Non-Returnable Items

• Software products (e.g., Windows or Office licenses) once delivered.
• Items damaged due to misuse, negligence, or improper handling
• Items without original packaging or missing components

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🚚 Return & Replacement Process

1. Contact us via WhatsApp or support channels within 48 hours
2. Provide:
   • Order details
   • Clear photos/videos of the issue
3. Our team will review and confirm eligibility
4. Once approved:
   • We arrange return logistics (if applicable)
   • Your replacement will be processed and shipped promptly

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🚛 Shipping Responsibility

• If the issue is due to our error (wrong or defective item), we will cover all delivery costs
• For other approved cases, delivery arrangements will be communicated accordingly

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⚠️ Important Notes

• Items that do not meet return conditions may be declined
• Delivery fees are non-refundable
• We reserve the right to inspect all returned items before approval

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📞 Need Help?

Our support team is always ready to assist.

• Send us a message on WhatsApp
• Reach out via our contact page.

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💡 Shop with Confidence

At PCGetz, we prioritize:

• Reliable products
• Quick issue resolution
• A smooth and trusted shopping experience